Ticket surcharges begin with credit card processing fees. These are added to ticket purchases in proportion to the price of the ticket, go directly to credit card companies, and are unavoidable. To cover costs, pay their employees, and turn a bit of a profit, the ticketing company then adds their own surcharge as well—again, standard operating procedure. We’re intentionally working with SF-based Eventbrite in part because they’re fundamentally opposed to unnecessary surcharges (as opposed to the likes of Ticketmaster, infamous for adding up to 25% in surcharges!)